PrinterAssist (hereafter referred to as “we,” “our,” or “us”) respects the privacy of our users (hereafter referred to as “you” or “your”) and is committed to protecting the personal information you share with us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data.
By accessing or using our website (www.printerassist.shop) and services, you consent to the practices described in this Privacy Policy. Please review it carefully.
1. Information We Collect
We may collect the following types of personal information when you use our website and services:
1.1 Personal Identifiable Information (PII)
- Contact Information: Name, email, phone number, and details you provide when contacting us or subscribing to newsletters.
- Payment Information: Billing info such as credit card number and address for paid services.
- Service Request Details: Information about the printer issue, including diagnostic data.
1.2 Usage Data
- IP addresses
- Browser type and version
- Pages visited and time spent
- Referring website URLs
- Device type (desktop, mobile, etc.)
2. How We Use Your Information
- Service Delivery: Provide technical support, process service requests, fulfill orders.
- Communication: Respond to inquiries and inform about updates, offers, service changes.
- Improve Services: Analyze usage patterns to improve website functionality.
- Marketing: Send newsletters and promotional materials (with consent where required).
3. How We Share Your Information
- Service Providers: Share with third-party service providers necessary for operations.
- Legal Compliance: Disclose if required by law or to protect legal rights.
- Business Transfers: Transfer data if there is a merger, acquisition, or sale.
4. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance your experience. You can control cookies through your browser, but disabling may limit website functionality.
5. Data Security
We implement technical and organizational measures to protect your data. However, no method is 100% secure.
6. Data Retention
We retain your data as long as needed for service, legal, and reporting purposes, then dispose of it securely.
7. Your Rights and Choices
- Access and Correction: View and update personal data.
- Deletion: Request deletion, subject to legal requirements.
- Opt-Out of Marketing: Unsubscribe from communications.
- Data Portability: Request your data in machine-readable format.
Contact us at support@printerassist.shop to exercise your rights.
8. Third-Party Links
We are not responsible for external websites. Review their privacy policies before sharing personal information.
9. Children’s Privacy
Our services are not intended for children under 13. We delete any inadvertently collected data from children promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be reflected here with the new effective date.
11. Contact Us
PrinterAssist
Email: support@printerassist.shop
Phone: +1 (877) 419-6255