Privacy Policy

Last Updated: November 2025

This Privacy Policy explains how we collect and use your information when you use our printer assistance website. We are a third-party independent service provider and not an official representative of Brother Industries, Ltd. Our purpose is to offer general support, guidance, and troubleshooting assistance for Brother printer users.

1. Information We Collect

We may collect the following information when you interact with our site:

Name, email, and phone number
Your Brother printer model and technical details
IP address, browser information, and usage data
Support messages and troubleshooting details
Cookies and analytics data

2. How We Use Your Information

To provide third-party printer support and troubleshooting services
To improve website performance and user experience
To respond to your support requests promptly
To ensure website security and prevent misuse
To send service-related updates or notifications

3. Cookies & Tracking

We use cookies to enhance user experience, remember preferences, and analyze website traffic. Disabling cookies may affect certain website features.

4. Sharing of Information

We do not sell your personal information. Data may be shared only with:

Trusted third-party service partners
Website hosting, analytics, and security tools
Law enforcement if required by law

We do not share your information with Brother Industries, Ltd. unless required for authorized support.

5. Data Security

We use secure servers, encryption, and monitoring tools to safeguard your information. However, no online platform is completely secure. We continuously improve our security practices.

6. Your Rights

Request access to your personal data
Request corrections or updates
Request deletion of your data
Limit or withdraw consent for data usage

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or data handling practices. Users should review their privacy policies before sharing personal information.

8. Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has submitted data, please contact us for immediate removal.

9. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For privacy-related questions, contact us:

Email: brothersupport@gmail.com
Phone: +1-877-419-4506